At Boomchart, we always try to make our customers satisfied with our item they’ve purchased from us. If you're having trouble with our product or believe it is defective or you’re feeling frustrated, then please email us: firstname.lastname@example.org to report your defective script and our team will assist you as soon as possible. For damaged Script or template, we will ask you Base URL (where you install our system), and a screenshot of the issue to be sent to our support service.
No refunds will be offered for digital products except if the product you’ve purchased is:
The product is completely non-functional.
The product description was fully misleading.
Asked for support and didn't get any response in 3 business day.
- then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
It has expired more than 3 days after purchase and you even didn't add at least one ticket to our support with a real issue.